Repair
Mac and PC hardware. Failing drives, dying batteries, cracked screens, liquid spills, machines that will not start.
What I fix, and what I teach.
Four kinds of work. Most visits are some combination of them, and I will tell you which one you actually need before you pay for anything.
On-site help
Printers, wifi, backups, email, new machine setup. In your home or office.
Learning sessions
We sit down together and work through the thing that keeps tripping you up, at your pace, until it makes sense.
Ongoing care for small offices
Scheduled maintenance visits so problems get caught early instead of on the morning you have a deadline.
In more detail.
Repair
Hardware faults on Mac and PC, laptops and desktops. The common ones are drives that have started failing, batteries that will no longer hold a charge, screens, and machines that took a spill. If a repair is not worth the money against what the machine is worth, I will say so rather than sell you the job.
I am Apple certified — ACMT, ACiT and ACST — so Mac work is not guesswork, and I work on Windows machines to the same standard.
On-site help
Printers that will not print, wifi that drops in one room, email that stopped syncing, a new machine that needs everything moved across from the old one. These problems live on your desk, on your network, with your printer plugged in — which is why I come to you instead of asking you to bring them to me.
Backups are the one I push hardest. Most of the genuinely bad days I see are not the hardware failing, they are the hardware failing with nothing copied anywhere else.
Learning sessions
A booked hour or two where the goal is that you understand something, not that I fix something. People book these for the thing that has been quietly annoying them for a year: photos, backups, passwords, why the email keeps asking for a password again, how to tell a scam from a real notice.
There is no such thing as a question that is too basic here. If you have been made to feel stupid by tech support before, this is the service that exists because of it.
Ongoing care for small offices
A scheduled visit on a regular cadence: updates applied, backups actually verified rather than assumed, disks checked before they fail, and a list of what is aging and what to budget for.
No monthly contract and nothing auto-renewing. You book the next visit when the last one ends, or you do not.
How it works.
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Tell me what is wrong
Call or send a note. Describe it however it makes sense to you. You do not need the right words for it.
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I come to you
Most problems get solved at your desk, on your network, with your printer plugged in. That is where they actually live.
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You keep the knowledge
I show you what broke and why before I leave. The goal is fewer callbacks, not more.
No surprise invoices.
You get a number before I start. If the job turns out to be bigger than it looked, we talk about it first.
You hear the price first
Diagnosis, then an estimate, then your decision. In that order, every time.
Evenings and weekends
Appointments outside business hours, so you do not have to take a day off.
No monthly contract
Call me when you need me. Nothing to cancel, nothing auto-renewing.
Not sure which one you need?
Describe the problem and I will tell you. That part is free.