Repair
Mac and PC hardware. Failing drives, dying batteries, cracked screens, liquid spills, machines that will not start.
Computer help that comes to you.
Repair, setup, and patient one-to-one help for Portland homes and small offices. I explain what went wrong in plain language.
Book a visit
or call (503) 567-5975
- Apple certified ACMT, ACiT and ACST. Mac and PC both.
- One person, start to finish No call center, no ticket queue.
- I come to you Portland metro and southwest Washington.
- Price before work You approve the number first.
What I fix, and what I teach.
On-site help
Printers, wifi, backups, email, new machine setup. In your home or office.
Learning sessions
We sit down together and work through the thing that keeps tripping you up, at your pace, until it makes sense.
Ongoing care for small offices
Scheduled maintenance visits so problems get caught early instead of on the morning you have a deadline.
The drive is on me.
Shops bill for the trip, or make you unplug everything and haul it across town yourself. I do neither. No trip charge anywhere in the Portland metro or southwest Washington.
You pay for the work. Not for the miles between us, and not for the hour it would have cost you to drive your machine somewhere.
What you will not get.
A call center
You reach me. The same person who came to your house last time.
A ticket number
No queue, no case ID, no waiting to be escalated to someone else.
Jargon
If I cannot explain it in plain language, I do not understand it well enough yet.
A sales pitch
If your machine is fine, I will tell you it is fine. If it is not worth repairing, I will say that too.
Worth knowing.
Plain-language write-ups of the problems I run into most often.
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The iPhone setting for when a thief already knows your passcode
Stolen Device Protection stops somebody who watched you type your passcode from taking over your Apple Account. It is off unless you turned it on. What it blocks, what it does not, and the one setting worth changing.
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Where to recycle an old computer in Portland — and what "wiped" actually means
Oregon recycles computers for free, but nobody at the drop-off is responsible for the data still on the drive. Where to take an old machine in the Portland area, and how to make sure nothing of yours leaves with it.
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Before you buy a new Mac: what actually matters
On modern Macs the memory and storage are soldered in and can never be changed. That makes two of the choices permanent and most of the others reversible. Here is how to spend your money in the right place.
Something not working?
Tell me roughly what is happening and where you are. I will come back to you with a time and a price.